Want to make a request? Close this page, go back to the text message you received, and just reply. You can ask for towels, get the wifi passcode, or even ask for local recommendations. If Ivy doesn’t know the answer, she will connect you with the front desk. Ivy is available anywhere, anytime during your stay!
Want to Opt-Out? If you do not want to text with Ivy, go back to the text message your received and reply STOP.
How Does Ivy Work? Ivy works simply by text message. To get started, close this page and reply to the text message you received.
What Can Ivy Help Me With? You can ask for towels, get the wifi passcode, or even ask for local recommendations. If Ivy doesn’t know the answer, she will connect you with hotel staff. It’s simple. Go back to the text message your received and reply now to make your first request.
Why Ivy? Created by busy travelers, Ivy exists to serve your needs while you’re on the go. Hotel staff can’t always attend to your every need right away, so Ivy was created to be your virtual assistant during your stay. We hope you enjoy Ivy and your travels! Ivy was developed by Go Moment, and is available to hotels worldwide. Sales & media inquiries can be directed to the Contact Us link below.
Issues or Opting Out: Reply “STOP” or “UNSUBSCRIBE” at any time to permanently opt out of Ivy service. Ivy strives to be helpful in all her interactions, and takes abuse seriously. If Ivy was anything but helpful to you, please let us know using the Contact Us link below.
What are Ivy’s Text Message Terms? When you interact with Ivy, you are expressly consenting to receive further communications from Ivy, including but not limited to, marketing and promotional communications. Message and data rates may apply. Message frequency based on your interactions with Ivy. Reply with “HELP” for help with Ivy. Reply with “STOP” to cancel. For assistance please contact Go Moment. Our participating carriers include (but are not limited to): AT&T, SprintPCS, Metro PCS, T-Mobile®, U.S. Cellular®, Verizon Wireless.
Hotel Operators To get Ivy at your hotel, please contact Go Moment.
Hotel Guests To request something during your hotel stay, go back to the text message you received and reply by text
How do we handle disputes? Any dispute or claim arising out of or relating in any way to any interactions or communications with Ivy will be resolved by binding arbitration, rather than in court.. The Federal Arbitration Act and federal arbitration law apply to these Conditions of Use. BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE ANY DISPUTES OR CLAIMS. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY. ALTHOUGH REVIEW IS LIMITED, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS WOULD BE AVAILABLE IN COURT, AND MUST ENFORCE THE SAME LIMITATIONS STATED IN THESE CONDITIONS OF USE AS A COURT WOULD. To begin an arbitration proceeding, you must send a demand to the American Arbitration Association (AAA) describing your claim and serve a copy of the demand on our registered agent. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and the form for filing an arbitration claim are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We each agree that any dispute resolution proceedings of any nature or in any forum will be conducted only on an individual basis and not in a class, consolidated or representative action. This means that you may not purport to act on behalf of a class or any other person. Likewise, an arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial, unless such waiver is unenforceable. This means that any claim would be decided by a judge, not a jury. We also both agree that you or we may bring suit in court to seek to enjoin infringement or other misuse of intellectual property rights. THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF CALIFORNIA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST GO MOMENT, INC. ARISING OUT OF OR RELATING IN ANY WAY TO ANY INTERACTIONS OR COMMUNICATIONS WITH IVY.